Fabric by the Metre Frequently Asked Questions

Frequently Asked Questions

Ordering & Delivery

Where is Fabric by the Metre available?

Our Fabric by the Metre collection is currently available for delivery within the UK only.

How is Fabric by the Metre sold?

Our fabric is sold by the metre, with a minimum order quantity of 1 metre. You can order precise lengths to suit your project, for example 1.25 metres, so you only purchase the amount you need.

Will my fabric arrive as one continuous length?

We aim to supply your fabric in one continuous length wherever possible. However, larger orders may be supplied in multiple lengths, depending on fabric availability and production requirements.

How much fabric do I need?

The amount of fabric you require will depend on your project, the width of the fabric and, for patterned designs, the pattern repeat and match. We recommend carefully measuring your space and allowing additional fabric for pattern matching before placing your order.

Can I change or cancel my order?

As Fabric by the Metre is cut specifically to your requirements, you have 48 hours from placing your order to request a cancellation or changes. Please contact our Customer Service team or submit your request here, selecting ‘Made to Order cancellation’ so we can process your request as quickly as possible.

To avoid any issues, please ensure you have checked your fabric choice and measurements carefully before placing your order.

How long will it take for my order to arrive?

Our Fabric by the Metre orders are typically delivered within 10–15 working days. Please check the individual product page for delivery times, as these may vary during busier periods.

Can I track my fabric order?

Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

Samples

Can I order a fabric sample before purchasing?

Yes. We recommend ordering an A5 sample before purchasing Fabric by the Metre, allowing you to see and feel the colour, texture and quality of your chosen fabric within your space.

Will the colour look exactly the same as it does online?

Colours can vary between screens and depending on the lighting within your space, so we recommend ordering an A5 fabric sample before making your final selection.

Returns & Cancellations

Can I return Fabric by the Metre?

As Fabric by the Metre is cut specifically to your requirements, we are unable to accept returns or exchanges unless the product is faulty.

What if my fabric arrives faulty or damaged?

In the unlikely event that your fabric arrives faulty or damaged, please contact our Customer Service team with your order details and photographs of the issue so we can help resolve this for you.

What if I order the wrong amount of fabric?

As fabric is cut specifically to your order, we are unable to accept returns if the incorrect quantity has been ordered. We recommend checking your measurements, fabric width and pattern repeat carefully before ordering.

Should I inspect my fabric before cutting or making it up?

Yes. We recommend checking your fabric carefully upon delivery to ensure the design, colour, quantity and condition are as expected before cutting or making it up. If you notice any issues, please contact our Customer Service team before proceeding.

Fabric Specifications

What does fabric width mean?

Fabric width is the measurement across the full width of the fabric. The width for each design can be found within the product specifications.

What is a pattern repeat?

The pattern repeat is the distance before a design begins to repeat itself. This is particularly important when calculating how much fabric you need for patterned designs.

What does pattern match mean?

Pattern match describes how adjoining lengths of patterned fabric need to be positioned so that the design aligns correctly. Each product page will state the relevant match, such as straight match or half drop.

What is the fabric made from?

The composition varies by fabric. Full composition details can be found within the specifications on each product page.

What can I use the fabric for?

Suitable applications vary by fabric and may include curtains, Roman blinds, cushions and upholstery. Please refer to the individual product specifications to ensure your chosen fabric is suitable for your intended use.

Is the fabric suitable for upholstery?

Some of our fabrics are suitable for upholstery. Please check the suitability information and Martindale rating within the individual product specifications before ordering.

How do I care for my fabric?

Care instructions vary depending on the fabric composition and construction. Please refer to the care information shown on the individual product page.

What is a Martindale test?

The Martindale test measures a fabric’s resistance to abrasion and everyday wear. A higher Martindale rating generally indicates greater durability, making it particularly useful when choosing fabric for upholstery. You can find the Martindale rating within each product’s specifications.

What does GSM mean?

GSM stands for grams per square metre and measures the weight of a fabric. A higher GSM generally indicates a heavier fabric, although the texture, thickness and feel will also depend on its composition and construction.

Pattern & Batch Information

Do I need to allow extra fabric for pattern matching?

Yes. Patterned fabrics may require additional fabric so that the design can be correctly matched. Please check the pattern repeat and match information before calculating the quantity required.

Will additional fabric ordered later be exactly the same?

There can be slight variations between production batches. We therefore recommend ordering all the fabric required for your project at the same time.

Which way does the pattern run?

Pattern direction can vary between designs. Please check the product specifications for details of how the pattern runs before calculating your fabric requirements.

Support

Need more help?

If we have been unable to answer any of your questions, please do not hesitate to contact us at Graham & Brown Support.