If you have received your order and would like to return it, please contact our Customer Service team on 1-800-554-0887 (Mon-Fri 9am - 5pm EST) and ask for a Returns Authorisation number.
To be eligible for a return/refund, item(s) MUST be returned within 30 days of receipt in their original condition, please do not return opened items as we will be unable to process a refund.
Please note: We DO NOT accept returns on items which are customized or made to order which covers Samples, Paint, Bespoke Wall Murals, Curtains and Shades. Please contact us at Graham & Brown Support and we can let you know the best way to dispose of these items.
How to return to us:
Unfortunately we are currently unable to offer free returns so all returns are at your own expense.
All returns should be sent to the address below (please specify your order number on all returns):
- 1. Contact our Customer Service team on 1-800-554-0887 (Mon-Fri 9am - 5pm EST) and ask for a Returns Authorization number
- 2. Download and complete the returns form and place in your parcel.
- 3. Reseal your items well
- 4. Return to: Graham & Brown Returns, Ceva, 100 Quality Circle, Harrisburg, PA 17112
The goods will be deemed returned when received by Graham & Brown, and we will issue a refund as soon as possible.
Returns for any other reason i.e. products are defective, will require us to examine the products prior to refunding the payment. We will do so within a reasonable time period, usually 30 days, and will always inform you of our decision.
If you have placed an order and it has not yet shipped (excluding bespoke mural, curtain and shade orders), you may cancel it by contacting our Customer Service team on 1-800-554-0887 (Mon-Fri 9am - 5pm EST).
Please note, as all of our Curtains and Shades are made to order, to your exact specifications, we can only offer a 2 business day cancellation period. If you wish to cancel your order, simply contact us on 1-800-554-0887 within 2 days of ordering and we will cancel and refund this for you. It is not possible to cancel your order after 2 business days have passed.
FAULTY OR DAMAGED GOODS
We always strive to have your goods delivered in perfect condition, if you do receive a faulty or damaged item please contact us and provide images to Graham & Brown Support and we will try to put this right as quickly as possible.
All faulty or damaged goods need to be reported to us within 5 business days.