Privacy & Legal

Graham & Brown are totally committed to protecting the privacy of our customers and/or visitors. We will not disclose information about our customers to third parties except where necessary in order to fulfill the order process – e.g. arranging delivery of the product, completing credit card and or security checks and for customer research and profiling or wherever we have your express permission to do so.

These companies may be provided with access to your personal details in order to fulfill their duties but may not use the information for any other purpose.

Your Account

We ask that you provide us with all the requested information as it is necessary for us to fulfill your order. We also ask that you maintain this information in order for us to keep you updated about your order and also to answer any queries you have about our website.

Stay Connected

We would like to keep you up to date with our latest product launches or offers and when registering with our website you can opt-in to receive marketing communications from us. You can opt-out at any time by visiting ‘Your Account’ or by responding to one of our communications.

Cookies

Cookies are information files that are stored on your hard drive and are designed to allow us to remember you each time you visit. You can change the settings on your browser if you would prefer cookies not to be saved on your system.

Data Protection

You have the right to view the information which Graham & Brown holds about you, by writing to:

Customer Services, Graham & Brown Ltd, Design and Marketing Centre, Stanley Street, Blackburn, Lancashire, BB1 3BW

Any request may be subject to a £10 processing fee. Please be assured that Graham & Brown are committed to protecting all the information it collects about you and only collects information which will help us provide you with the best possible service and experience when using our site.

Terms & Conditions

General

This website www.grahambrown.com/us/ is owned and operated by Graham & Brown Inc, 239 Prospect Plains Road, Suite D201, Monroe, NJ 08831, United States which is a wholly owned subsidiary of Graham & Brown Ltd. Registered office: Design and Marketing Centre, Stanley Street, Blackburn, Lancashire, BB1 3BW. Registered in England 372481. VAT Number: 174711463. Use of this site is governed by the laws of the state of New Jersey and you use of the site constitutes your agreement to these terms.

Changes to Terms & Conditions

We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.

Intellectual Property & Content

All trademarks, logos, images and content remain the property of Graham & Brown and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Graham & Brown, unless for personal use.

Accuracy of Content

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the color and design of the product appear as accurately as possible, however the actual colors you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the color on your computer. Therefore we would highly recommend that all customers use our sampling service to check the colors prior to placing any order.

Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Graham & Brown shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.

Damage to your computer

Although we make every effort to make sure that this site is free from viruses and defects unfortunately we cannot guarantee that use of this website or those linked from it will not cause damage to your computer. Graham & Brown will not be liable for any loss or damage caused from the use of this site.

Terms of Sale

When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.

Contract

When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.

Pricing & Availability

While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.

Returns

Returns of unopened and re-saleable items are accepted up to 30 days from the receipt of your goods, this EXCLUDES those items which are customized or made to order which covers ALL Paints (including tester pots), Wallpaper Samples and Customized Murals. To return an item, please contact us in writing or at Graham & Brown Support. Customers must also arrange (at their own expense) to return the goods in a saleable condition. The goods will be deemed returned when received by Graham & Brown. Returns for any other reason i.e. products are defective, will require us to examine the products prior to agreeing to refund any monies. We will do so within a reasonable time period, usually 30 days, and will inform you of our decision. For full details of how to make a return, please view our Returns information.

Email Promotions

Official Graham & Brown promotion codes entitle you to an offer on your online order from www.grahambrown.com. To utilize your promotion code, click the "APPLY PROMO CODE" button on the My Bag or Checkout page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.grahambrown.com for payments made by US dollars. Email promotions are intended for web use only.

Discount Codes & Promotions

Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discount codes may not be combined with any other sales, coupons or discount codes. Discount codes MUST be entered at the time of purchase on the view cart page. Promotional offers and discount codes cannot be applied retrospectively.

Product Exclusions

Unless otherwise stated, our promotions exclude our Wallpaper of the Year, new releases, all limited edition wallpapers where profits are donated to charity, curtains, shades, paste, paste kits and samples.

$20 off your first order over $100

When you sign up to get $20 off your first order you will receive a voucher code that can be redeemed on your next order over $100. This voucher code can only be used once per transaction and once per customer. Spend threshold excludes shipping fee, wallpaper samples and tester pots. By submitting your email you agree to receive marketing communications.

Half Price Samples

For a limited time, we are offering half price samples. The discount is automatically applied and can be viewed on qualifying products in the mini cart. This promotion is valid until 3am ET on February 21st, 2024.

Wallpaper Sale

Save 40% on selected products where the message '40% off appears, whilst stocks lasts. The discount will be automatically added. This discount code may not be combined with any other sales, coupons, or discount codes.

Coupons & Promotional Offers

Please be advised that we will not apply coupons or promotions taken from other websites where they are no longer valid on the Graham & Brown site, either through our website or through our Customer Service Center. We will also not apply an alternative discount in place.

All coupons and promotions are country specific and cannot be redeemed in any other territories unless explicitly stated.

Promotional codes cannot be combined with other discounts or sales on site, and are not valid on clearance items. We reserve the right to remove or pause any promotion or code at any time.

GRAHAM & BROWN ONLINE LOYALTY PROGRAMME: TERMS AND CONDITIONS

The Graham & Brown online loyalty programme (the “Graham & Brown Rewards”) is offered by Graham & Brown LTD, (“Graham & Brown”).

These terms and conditions govern the Programme, including without limitation the collection and use of points which can be redeemed as a discount against future purchases (“Points”).

1. Membership

1.1 The Programme is open to all UK residents aged 18 years or above. The following individuals are not eligible to join the Programme: (i) trade customers; (ii) employees of Graham & Brown

1.2 The Programme only applies to orders placed on https://www.grahambrown.com/us/ (the “Website”). Therefore, Points can only be earned and redeemed on the Website, on orders shipped to an address in the UK.

1.3 Any individual who has an active account on the Website prior to the launch of the Programme (an “Existing Customer”) will be automatically enrolled in the Programme (subject to that individual fulfilling the eligibility requirements set out in clause 1.1). If an Existing Customer has more than one account on the Website, only one account will be enrolled in the Programme.

1.4 No purchase is necessary to create an account (an "Account") and participation in the Programme is free of charge. To join, visit the Website and create an Account with a valid email address and password.

1.5 Each member of the Programme (a "Member") will receive an account that is tied to their unique, valid email address. Accounts and Points are not transferable, and Members must not use Accounts or Points for sale, resale or barter.

1.6 Members are responsible for notifying Graham & Brown if their details change or if they become aware that their Account and/or password is being used by a third party. Members can keep their Account information up-to-date by logging into their Account on the Website and visiting the "My Account" link in the header of the Website homepage. Customers can also contact our customer service team here

1.7 Graham & Brown may contact you to discuss your participation in the Programme, including any Points earning opportunities which might be available to you.

1.8 You can view a summary of your Account on the Website. After logging onto the Website, simply click on "My Account". You may also view your Points balance, earning history and redemptions made within "My Account" by clicking on "Your Rewards" in the profile navigation.

1.9 You may cancel your Programme membership at any time by contacting us here. Upon cancellation, any unused Points accrued in your Account will be forfeited and cannot be redeemed.

1.10 Graham & Brown may (at its sole discretion) suspend, restrict or revoke any Member's Account at any time if that Member:

(a) breaches these terms and conditions;

(b) is misusing Points; or

(c) acts in any way which could harm the Programme or any of its Members (including but not limited to using or promoting illicit technical aids in order to earn Points, such as software or other means that create an automatic online interaction with Graham & Brown).

1.11 You do not have a right to transfer or sell Points earned or granted. If you attempt to, or do, transfer or sell Points, Graham & Brown may re-claim or cancel Points still held in your Account, cancel those Points transferred or sold to a third party and/or suspend or terminate your Account. Graham & Brown’s decision in respect of such breach shall be final and conclusive.

1.12 You must use the Programme solely for its intended purpose and must not use the Programme for the benefit of any third party.

2. Earning Points

2.1 Any Existing Customer with an account will be automatically assigned points on launch of the Programme.

2.2 Members can earn Points in the following ways:

(a) by purchasing Graham & Brown products on the Website, as set out in clauses 2.8 and 2.9 below (“Purchase Points”);

(b) on the occurrence of certain actions or events, as set out in paragraphs 1 and 2 of Appendix 1 (“Bonus Points”); or

(c) by any other means as specified by Graham & Brown from time to time.

2.3 To earn Points you must be logged in to your Account during checkout of the relevant purchase, or when you take the relevant action. Therefore, you are not able to earn Points on purchases made, or actions taken, prior to creation of your Account.

2.4 Points will be provided “as is” with no warranty or guarantee, either express or implied, by Graham & Brown.

2.5 Point earning opportunities are offered at Graham & Brown’s discretion and may change at any time. Current Points earning opportunities can be found within your Account summary on the Website.

2.6 There is no limit on the number of Points you can earn.

Earning Purchase Points:

2.7 Members earn one (1) Point for every one dollar ($1) spent (using any payment method available on the Website) on Graham & Brown products on the Website. Points are rounded down; for example if you spend $2.50, you will receive 2 Points.

2.8 Purchase Points can be earned on orders where a discount or voucher is applied, however, the Purchase Points earned will be calculated based on the amount actually paid (not the value of the order before the discount/voucher was applied).

2.9 Points earned for a purchase that is subsequently the subject of a return, cancellation, refund or rejection due to insufficient funds will be deducted from the Member's account in an amount equal to the Points earned for the original transaction.

2.10 Purchase Points will appear in your Account following confirmation of your order.

Earning Birthday Points

2.11 In order to earn an exclusive discount on the Account holder’s birthday (“Happy Birthday”), the Member must register their birthday on their Account at least 30 days’ prior to their birthday.

2.12 If your birthday falls within the 30 days following creation of your Account, you will receive your Birthday discount for the current calendar year 30 days after the date of registration. In subsequent years, you will receive a Birthday discount on your birthday.

2.13 If you create your Account, or register your birthday, after your birthday in the current calendar year, you will not receive a Birthday discount until the following calendar year.

3. Redeeming Points

3.1 Points earned by a Member may be redeemed for discounts on any product order on the Website (“Discount”), provided a Member is: (i) using a minimum of 10 Points; and (ii) (for product purchases only) placing an order with a value of $2 or more (excluding sales tax and shipping/handling charges).

3.2 Points can only be used once, and only for purchases made after the Member has received the Points into their Account. Please note, it may take several hours following the relevant shipment or action for the corresponding Points to appear in your Account.

3.3 Following a Member’s redemption of Points for a Discount, those Points will be removed from that Member’s Account. Graham & Brown accepts no responsibility in the event that Points are redeemed by an unauthorised third party following a Member failing to keep their Account/password details confidential.

3.4 Points have no cash redemption value and cannot be exchanged for cash payouts. Points must be used as part payment towards products or subscription orders purchased on the Website.

3.5 Members can use Points to claim a Discount based on the rewards outlined on this page.

3.6 Points can only be redeemed for the applicable Discount.

3.7 Members can redeem one Discount per purchase transaction on the Website, and the value of the Discount must not exceed the total value of the purchase (excluding sales tax and shipping/handling charges). For example, for a purchase with a value of $23.00, a Member would only be able to redeem 400 Points for a Discount of $20.00 (regardless of whether the Member held over 400 Points in their Account). Following redemption of Points for a Discount, any excess Points still held by that Member following redemption will be retained in that Member’s Account.

3.8 A Member’s ability to redeem Points is subject to product availability.

3.9 A Discount may be only applied against the purchase price of qualifying products and cannot be applied against sales tax or shipping/handling charges.

3.10 A maximum of 400 Points can be redeemed in a single transaction. Graham & Brown may, at its discretion, modify this limit on the maximum number of Points redeemable in a single transaction.

3.11 To claim a Discount, you must add the Discount from the drop down at the checkout on your applicable order. A Discount will not be automatically applied to any order.

3.12 ALL POINTS WILL EXPIRE AFTER 12 MONTHS OF ACCOUNT INACTIVITY. After this expiry date, all unused Points will be deleted from your Account and you will no longer be able to redeem them. No reminder will be provided to you prior to expiry of any Points.

3.13 For the purposes of these terms and conditions, a period of ‘account inactivity’ shall mean a period during which there is no change to the Account’s Point balance (i.e. the Member has not earned, or redeemed, any Points).

Combining a Discount with other promotions or discounts

3.14 Points cannot be redeemed in combination with other existing or recurring promotions or discounts.

4. Other terms that apply to you

4.1 The personal information Members provide will be handled according to Graham & Brown’s privacy policy, which can be found here. To learn more about Graham & Brown's privacy policy, please visit the Website, or contact us here.

4.2 The terms and conditions governing your use of the Website can be found here, and these terms apply to you as if they were included in these terms and conditions.

5. Changes to the Programme and these terms and conditions

5.1 Graham & Brown reserves the right to cancel, suspend, modify or restrict any aspect (or the whole) of the Programme (including without limitation the availability of Points, the Discount scale and the Points expiration policy) at any time at Graham & Brown’s sole discretion. Any and all Points that have not been redeemed as and when the Programme is cancelled shall become void. Graham & Brown will give you 30 days’ notice prior to any significant changes to the Programme becoming effective.

5.2 Graham & Brown reserves the right to amend these terms and conditions at any time at Graham & Brown’s sole discretion. Any changes Graham & Brown makes to these terms and conditions will be effective immediately on posting to the Website. You should review these terms and conditions and check the Website frequently to ensure you understand the terms and conditions that apply to the Programme. We will try to give you reasonable notice of any major updates and modifications to these terms and conditions before they become effective. Your continued participation in the Programme following any modifications will signify your acceptance of the revised terms and conditions. If you do not agree to any changes you should terminate your participation in the Programme immediately.

5.3 Graham & Brown may make changes to the Programme or these terms and conditions even though such changes may affect a Member's ability to use Points already earned.

6. General

6.1 By joining the Programme, you agree to be bound by these terms and conditions.

6.2 While it is Graham & Brown’s objective to make the Programme accessible at all times, the Programme and the Website may be unavailable from time to time for any reason including, without limitation, due to a service interruption or for routine maintenance. We will try to give you reasonable notice of any suspension or withdrawal of the Programme or Website. You agree that Graham & Brown shall not be liable for any damages arising from any such interruption, suspension or termination which was solely caused by circumstances outside Graham & Brown’s control.

6.3 A Member's Points balance, as reflected in Graham & Brown’s records, shall be deemed correct and definitive. Graham & Brown reserves the right to determine the amount of Points in any Member's Account based on Graham & Brown’s internal records related to such Account.

6.4 If you suffer loss as a result of breach of these terms and conditions by Graham & Brown, Graham & Brown’s sole liability shall be to credit you with Points in the event that such Points were incorrectly deducted or should have been credited but were not.

6.5 Graham & Brown shall not be liable for failure or delay in performing any of its obligations under these terms and conditions if such failure or delay is solely due to circumstances beyond Graham & Brown’s reasonable control.

6.6 Nothing in these terms and conditions shall limit Graham & Brown’s liability in respect of death or personal injury caused by Graham & Brown’s negligence, or in any other way that is prohibited under applicable laws.

6.7 These terms and conditions are subject to the laws of England and Wales.

6.8 If you have any questions relating to the Programme, please contact us here.

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