Customer Service Update
We are currently experiencing extremely high call and email volumes, as such it is taking longer than we would like to respond to customer queries, we are working through these as quickly as we can and will get in touch as quickly as possible. Due to this we will be restricting our times for taking incoming calls to 9am - 3pm for a short period to help us clear the backlog of enquiries, please bear with us and we will back to full speed as quickly as possible.
We have had a small porportion of orders that have been delayed over the last 2 weeks that we are aware of and are working as quickly as possible to clear the backlog.
At Graham & Brown our customers are very important to us. As such we have a dedicated customer service team who are willing and happy to help.
You can give us a call at 0800 328 8452 or e-mail at [email protected]
So if you have a query about our website, or you cannot find a certain product you are looking for, then get in touch.
Likewise if our products have not performed to the level you expected, then please let us know, and we will try to resolve the situation to your satisfaction.
Our customer service office is open from 9am to 5pm Monday to Friday (except Bank holidays). Outside of office hours there is an answer phone system for you to leave a message, and one of our team will contact you as soon as possible.