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Shipping Options

US SHIPPING

Ground orders will be processed within 48 hours and then shipped via FedEX.

Shipping will take approximately 5-10 business days.

Bespoke Murals will take up to 3-4 weeks for printing, processing and shipping.

Please note that orders over $250.00 will require a signature upon delivery.

Orders processed BEFORE 12:00pm Eastern Time Monday-Friday will be shipped that same day.

Orders accepted AFTER 12:00pm will be shipped the following business day.

Bespoke Murals will take up to 3-4 weeks for printing, processing and shipping.

Please note that orders over $250.00 will require a signature upon delivery.

Orders processed BEFORE 12:00pm Eastern Time Monday-Friday will be shipped that same day.

Orders accepted AFTER 12:00pm will be shipped the following business day.

Bespoke Murals will take up to 3-4 weeks for printing, processing and shipping.

Please note that orders over $250.00 will require a signature upon delivery.

Orders will not be recieved at the weekend. Orders placed on Friday before 12:00pm Eastern Time will be delivered on Monday.

Additional Information

Samples

Wallpaper samples are shipped free of charge via USPS Mail Innovations and can take 1-2 for processing and 5-7 business days to be received. Please allow 7-10 business days for shipping to the Midwest and West Coast. Please note that shipping for tester pots is $9.99 however if you spend over $50 shipping is free.

Please note that we are currently unable to offer tracking on sample orders. If you do have a query about your order please contact our dedicated customer service team who will be more than happy to help. You can give us a call on 1-800-554-0887 (opt 2) or contact us at Graham & Brown Support.

Order Processing

Orders will be accepted through the website 24-7, 365 days per year, however, our offices are only open Monday to Friday 8:30am until 5pm Eastern Time so orders will only be processed during these times.

Upon Receipt

All goods are stringently checked at our premises before shipping to ensure they meet our high-quality standards, and orders will be shipped with the same batch number, to ensure colors match exactly. However, please check all products for color, design and quality, or imperfections. If you do receive a faulty or damaged item please contact us and provide images to Graham & Brown Support and we will try to put this right as quickly as possible.

With wallpaper these things must be checked before cutting or hanging the rolls, as we will not accept any claims after hanging or cutting of the product. We will not refund any amount of money for labor spent or incurred in hanging these wallpapers.

What if I need another roll from the same batch?

If you need another roll from a specific batch, you will need to contact us, and we can check our stock for you. Please contact Customer Service on 1-800-554-0887 -option 2. If we have the batch that you need our Customer Service team will advise on how to place your order.

Delivery Timescales

Whilst we endeavour to keep our delivery timescales as up to date as possible, there are occasions where delays may occur which are beyond our control. For this reason, please ensure that you have your products in your possession and inspected before booking a decorator. Often decorators will charge a cancellation fee, unfortunately we would be unable to consider reimbursing any costs in this situation.

Contact Us

If you need any help or further information around delivery, please contact us at Graham & Brown Support.