Terms and Conditions

 

General


This website www.grahambrown.com is owned and operated by Graham & Brown Ltd. Registered office: Head Office, PO Box 39 India Mill, Harwood Street, Blackburn, Lancashire, BB1 3BD. Registered in England 372481. VAT Number: 174711463.


Changes to Terms & Conditions


We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.


Intellectual Property & Content


All trademarks, logos, images and content remain the property of Graham & Brown and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Graham & Brown, unless for personal use.


Accuracy of Content


All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the color and design of the product appear as accurately as possible, however the actual colors you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the color on your computer. Therefore we would highly recommend that all customers use our sampling service to check the colors prior to placing any order.


Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Graham & Brown shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.


Damage to your computer


Although we make every effort to make sure that this site is free from viruses and defects unfortunately we cannot guarantee that use of this website or those linked from it will not cause damage to your computer. Graham & Brown will not be liable for any loss or damage caused from the use of this site.


Terms of Sale


All orders are subject to availability and confirmation of the order price.When placing an order with Graham & Brown you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit or debit card acceptable to us.


i) Contract


When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.


ii) Pricing & Availability


While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.


iii) Returns


Returns of unopened and re-saleable items are accepted up to 30 days from the receipt of your goods, this EXCLUDES those items which are customised or made to order which covers ALL Paints (including tester pots), Wallpaper Samples and Customised Murals. We provide a free returns service for the eligible products, if you wish to return by any other means then this must be arranged at your own expense. The goods will be deemed returned when received by Graham & Brown. Returns for any other reason i.e. products are defective, will require us to examine the products prior to agreeing to refund any monies. We will do so within a reasonable time period, usually 30 days, and will inform you of our decision.


iv) Email Promotions


Official Graham & Brown promotion codes entitle you to an offer on your online order from www.grahambrown.com. To utilise your promotion code, click the "APPLY PROMO CODE" button on the My Bag or Checkout page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.grahambrown.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the drop down location selection menu in the top right-hand corner on the homepage. Email promotions are intended for web use only and may not be reflected in factory shops and Graham & Brown outlets.


v) Refer a Friend


Graham & Brown offer a refer-a-friend programme which entitles customers to 15% off the next order that they place with Graham & Brown for 1 or more valid customer(s) they refer who place their first order on the Graham & Brown website.. There is a minimum spend of £30 required in order to redeem the credit. Self-referrals will not be accepted. Your friend will also receive a 15% discount off their first order with a minimum spend of £30 required.

 

Graham & Brown use a third party programme called MentionMe to operate their refer-a-friend programme. None of your data is shared with MentionMe for marketing purposes. By signing up to the programme, you agree for your data to be used for marketing purposes solely by Graham & Brown.

 

• You will receive your discount for each friend who orders from us for the first time

• In order for you to qualify for your offer, the friend you refer must be over the age of 18 and a new customer to Graham & Brown

• There is no requirement for you to be an existing customer of ours

• You must be over the age of 18 in order to share this offer

• Your discount will be delivered to you on the day that your friend buys from us (provided their order is not cancelled)

• You will be notified by email when each friend that you have referred shops with us

• Your offer will be valid for 3 months from the date earned

• None of these discounts can be combined with other offers, promotions or discount codes in a single order

• Only one 'Refer a Friend' promotional code can be used per transaction and each code can only be used once.


Product Exclusions


Unless otherwise stated, our promotions exclude non-exclusive wallpapers, all flock wallpapers, paste, paste kits, wallpaper samples and paint sample pots.


Discount Codes


Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discount codes may not be combined with any other sales, coupons or discount codes. Discount codes MUST be entered at the time of purchase on the view cart page, and cannot be applied retrospectively.


Competition: win an exclusive Lagom Gift Box + a £70 voucher


1. By entering the competition, entrants confirm that they have read and agree to be bound by these terms and conditions and all rules and guidelines applicable.


2. The Promoter of this prize draw is Graham & Brown.


3. Graham & Brown is offering those who enter this promotion a chance to win one a Lagom Gift Box. This includes an exploration of new products, samples and a voucher which is redeemable online.


4. To enter this prize draw, entrants must enter an email address here.


5. Entrants must be UK residents and must be over 18 years old.


6. One entry allowed per person. Entries submitted on behalf of another person will not be accepted and joint submissions are not allowed. Incomplete, illegible, misdirected or late entries will not be accepted.


7. This promotion is not open to Graham & Brown employees, affiliates, agencies or anyone directly connected with this prize draw.


8. No purchase is necessary to enter this promotion however internet access is required.


9. The promotion is open to entries from 09:00 on 25th February 2019 until 23:59 on 25th March 2019. (GMT)


10. There are five prizes to be won. All prizes are non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered.


11. Graham & Brown reserves the right to offer an alternative prize of equal or greater value. In the event of unforeseen circumstances or circumstances outside its reasonable control, Graham & Brown reserves the right to modify or discontinue, temporarily or permanently, this promotion without prior notice.


12. The winners will be selected from all valid entries received during the promotional period by using a computer process that produces verifiably random results.


13. Each winner will be notified within five working days of the draw via the email which was used to enter the competition. If a winner fails to respond within five working days of this notification, a redraw will take place from the remaining valid entries to select a new winner. If any winner declines a prize or fails to respond within the required period, they forfeit any right to the prize.


14. Winners may be required to submit valid identification before receiving their prize.


15. Graham & Brown does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.


16. Except for the purpose of carrying out the competition, contacting winners and sending out prizes, Graham & Brown will not use entrants’ personal data without the express consent of the entrant.