Terms and Conditions



This website www.grahambrown.com is owned and operated by Graham & Brown Ltd. Registered office: Head Office, PO Box 39 India Mill, Harwood Street, Blackburn, Lancashire, BB1 3BD. Registered in England 372481. VAT Number: 174711463.

Changes to Terms & Conditions

We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.

Intellectual Property & Content

All trademarks, logos, images and content remain the property of Graham & Brown and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Graham & Brown, unless for personal use.

Accuracy of Content

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the color and design of the product appear as accurately as possible, however the actual colors you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the color on your computer. Therefore we would highly recommend that all customers use our sampling service to check the colors prior to placing any order.

Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Graham & Brown shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.

Damage to your computer

Although we make every effort to make sure that this site is free from viruses and defects unfortunately we cannot guarantee that use of this website or those linked from it will not cause damage to your computer. Graham & Brown will not be liable for any loss or damage caused from the use of this site.

Terms of Sale

All orders are subject to availability and confirmation of the order price.When placing an order with Graham & Brown you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit or debit card acceptable to us. Please be aware that your card will be debited immediately at the end of the checkout process.


When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.

Pricing & Availability

While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.


Returns of unopened and re-saleable items are accepted up to 90 days from the receipt of your goods, this EXCLUDES those items which are customised or made to order which covers ALL Paints (including tester pots), Wallpaper Samples and Customised Murals. We provide a free returns service for the eligible products, if you wish to return by any other means then this must be arranged at your own expense. The goods will be deemed returned when received by Graham & Brown. Returns for any other reason i.e. products are defective, will require us to examine the products prior to agreeing to refund any monies. We will do so within a reasonable time period, usually 30 days, and will inform you of our decision.

Email Promotions

Official Graham & Brown promotion codes entitle you to an offer on your online order from www.grahambrown.com. To utilise your promotion code, click the "APPLY PROMO CODE" button on the My Bag or Checkout page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.grahambrown.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the drop down location selection menu in the top right-hand corner on the homepage. Email promotions are intended for web use only and may not be reflected in factory shops and Graham & Brown outlets.

Product Exclusions

Unless otherwise stated, our promotions exclude non-exclusive wallpapers, all foil wallpaper, all flock and beaded wallpapers, bespoke murals, paste, paste kits, wallpaper samples and paint sample pots.

Discount Codes

Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discount codes may not be combined with any other sales, coupons or discount codes. Discount codes MUST be entered at the time of purchase on the view cart page, and cannot be applied retrospectively.

20% off everything (UK only)

For a limited time we are offering 20% off everything. The discount can be viewed on qualifying product pages. This promotion does not apply to wallpaper samples, paint tester pots or mural sample packs and cannot be used in conjunction with any other offer. Some restrictions apply while quantities last. Price matching is not applicable on previous orders. This offer is valid until 23:45 on 13th April, 2020.

25% off everything (Ireland only)

For a limited time we are offering 25% off everything. The discount can be viewed on qualifying product pages. This promotion does not apply to wallpaper samples or paint tester pots and cannot be used in conjunction with any other offer. Some restrictions apply while quantities last. Price matching is not applicable on previous orders. This offer is valid until 23:45 on 19th April, 2020.

£10 off your first order over £50 (UK only)

When you sign up to get £10 off your first order, you will receive a voucher code that can be redeemed on orders over £50. Please note that this voucher code can only be used once per transaction and is only valid on orders over £50.

Competition: Win a home office makeover with Graham & Brown

1. By entering the competition, entrants confirm that they have read and agree to be bound by these terms and conditions and all rules and guidelines applicable.

2. The Promoter of this prize draw is Graham & Brown.

3. Graham & Brown is offering those who enter this promotion a chance to win 4 rolls of wallpaper from their exclusive range and 4l of Graham & Brown resistance paint in a colour of your choice.

4. To enter this prize draw, entrants must sign up the Graham & Brown newsletter.

5. Entrants must be UK residents and must be over 18 years old.

6. One entry allowed per person. Entries submitted on behalf of another person will not be accepted and joint submissions are not allowed. Incomplete, illegible, misdirected or late entries will not be accepted.

7. This promotion is not open to Graham & Brown employees, affiliates, agencies or anyone directly connected with this prize draw.

8. No purchase is necessary to enter this promotion however internet access is required.

9. The promotion is open to entries from dates Wednesday 25th March – Wednesday 15th April. A winner will be selected on Thursday 16th April 2020.

10. The prize is non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered.

11. Graham & Brown reserves the right to offer an alternative prize of equal or greater value. In the event of unforeseen circumstances or circumstances outside its reasonable control, Graham & Brown reserve the right to modify or discontinue, temporarily or permanently, this promotion without prior notice.

12. The winner will be selected from all valid entries received during the promotional period by using a computer process that produces verifiably random results.

13. The winner will be notified within five working days of the draw via email to the email which was used to enter the competition. If the winner fails to respond within five working days of this notification, a redraw will take place from the remaining valid entries to select a new winner. If the winner declines a prize or fails to respond within the required period, they forfeit any right to the prize.

14. The winner may be required to submit valid identification before receiving their prize.

15. Graham & Brown do not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.