Terms and Conditions

 

General


This website www.grahambrown.com is owned and operated by Graham & Brown Ltd. Registered office: Head Office, PO Box 39 India Mill, Harwood Street, Blackburn, Lancashire, BB1 3BD. Registered in England 372481. VAT Number: 174711463.


Changes to Terms & Conditions


We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.


Intellectual Property & Content


All trademarks, logos, images and content remain the property of Graham & Brown and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Graham & Brown, unless for personal use.


Accuracy of Content


All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the color and design of the product appear as accurately as possible, however the actual colors you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the color on your computer. Therefore we would highly recommend that all customers use our sampling service to check the colors prior to placing any order.


Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Graham & Brown shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.


Damage to your computer


Although we make every effort to make sure that this site is free from viruses and defects unfortunately we cannot guarantee that use of this website or those linked from it will not cause damage to your computer. Graham & Brown will not be liable for any loss or damage caused from the use of this site.


Terms of Sale


All orders are subject to availability and confirmation of the order price.When placing an order with Graham & Brown you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit or debit card acceptable to us.


i) Contract


When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.


ii) Pricing & Availability


While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.


iii) Returns


You have 14 days to cancel your order. This can be exercised by either contacting us in writing or at https://support.grahambrown.com/. Customers must also arrange (at their own expense, this will be non-refundable) to return the goods in a saleable condition. The goods will be deemed returned when received by Graham & Brown. Returns for any other reason i.e. products are defective, will require us to examine the products prior to agreeing to refund any monies. We will do so within a reasonable time period, usually 30 days, and will inform you of our decision.


iv) Email Promotions


Official Graham & Brown promotion codes entitle you to an offer on your online order from www.grahambrown.com. To utilise your promotion code, click the "APPLY PROMO CODE" button on the My Bag or Checkout page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.grahambrown.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the drop down location selection menu in the top right-hand corner on the homepage. Email promotions are intended for web use only and may not be reflected in factory shops and Graham & Brown outlets.


v) Refer a Friend


Graham & Brown offer a refer-a-friend programme which entitles customers to 15% off the next order that they place with Graham & Brown for 1 or more valid customer(s) they refer who place their first order on the Graham & Brown website.. There is a minimum spend of £30 required in order to redeem the credit. Self-referrals will not be accepted. Your friend will also receive a 15% discount off their first order with a minimum spend of £30 required.

 

Graham & Brown use a third party programme called MentionMe to operate their refer-a-friend programme. None of your data is shared with MentionMe for marketing purposes. By signing up to the programme, you agree for your data to be used for marketing purposes solely by Graham & Brown.

 

• You will receive your discount for each friend who orders from us for the first time

• In order for you to qualify for your offer, the friend you refer must be over the age of 18 and a new customer to Graham & Brown

• There is no requirement for you to be an existing customer of ours

• You must be over the age of 18 in order to share this offer

• Your discount will be delivered to you on the day that your friend buys from us (provided their order is not cancelled)

• You will be notified by email when each friend that you have referred shops with us

• Your offer will be valid for 3 months from the date earned

• None of these discounts can be combined with other offers, promotions or discount codes in a single order

• Only one 'Refer a Friend' promotional code can be used per transaction and each code can only be used once.


Product Exclusions


Unless otherwise stated our flock wallpapers, wallpaper samples and paint sample pots will be excluded from all promotions.


vi) Discount Codes


Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discount codes may not be combined with any other sales, coupons or discount codes. Discount codes MUST be entered at the time of purchase on the view cart page, and cannot be applied retrospectively.


vii) 15% Off Exclusive Wallpapers


We have reduced the price of our exclusive wallpapers by 15%. The promotion does not apply to wallpaper samples or selected flock wallpapers. The promotion has been automatically been applied and can be viewed on relevant lister pages and product pages. The promotion starts 01:00am GMT on the 1st June 2018 and will finish 23:59pm GMT on the 10th June 2018


vii) 20% Off All Wall Art


We have reduced the price of our Wall Art by 20%. The promotion has been automatically been applied and can be viewed on relevant product pages. The promotion starts 01:00am GMT on the 4th June 2018 and will finish 23:59pm GMT on the 10th June 2018


viii) Buy & Save: Wallpaper & Paint & Save 20%


This promotion applies to purchases of full rolls of wallpaper and 2.5 litre tins of paint. In order to qualify for the promotion simply enter 1 roll and 1 tin of paint into your bag to automatically receive 20% off your order. The promotion can only be used on full price wallpaper and paint and will not apply is already discounted. This promotion does not apply to flock wallpaper, sample wallpaper or paint tester pots. The promotion starts 01:00 BST on the 3rd April 2018