If you have placed an order and it has not yet shipped, you may cancel it by contacting us.
If you have received your order and would like to return it, you must arrange (at your own expense) to return the goods in a saleable condition, meaning the product is undamaged and the packaging is unopened and sealed. To be eligible for a return/refund, your item must be unused and in the same condition that you received it. Please note that there is 15% restocking fee that is applied on each return.
All returns should be sent to the address below (please specify your order number on all returns):
c/o Graham & Brown
600 Allen Road
Carlisle, PA 17015
The goods will be deemed returned when received by Graham & Brown, and we will issue a refund as soon as possible.
Returns for any other reason i.e. products are defective, will require us to examine the products prior to refunding the payment. We will do so within a reasonable time period, usually 30 days, and will always inform you of our decision.
Unfortunately we do not accept returns on samples.