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    Returns

    Cancellations

    If you have placed an order and it has not yet shipped, you may cancel it by contacting us.
     

    Returns

    If you have received your order and would like to return it, you must arrange (at your own expense) to return the goods in a saleable condition, meaning the product is undamaged and the packaging is unopened and sealed.  To be eligible for a return/refund, you must return the product within 30 days and your item must be unused and in the same condition that you received it.

    All returns should be sent to the address below (please specify your order number on all returns):

    Allen Distribution
    c/o Graham & Brown
    600 Allen Road
    Carlisle, PA 17015

    The goods will be deemed returned when received by Graham & Brown, and we will issue a refund as soon as possible.  

    Returns for any other reason i.e. products are defective, will require us to examine the products prior to refunding the payment. We will do so within a reasonable time period, usually 30 days, and will always inform you of our decision.

    Unfortunately we do not accept returns on samples.