Free UK Returns
If for any reason you need to return your purchase then this can be arranged FREE OF CHARGE by using DPD pickup.
All returns need to be processed within 28 days of you receiving the goods and anything outside of this will be dealt with at our discretion. Unwanted goods should be returned in the original packaging, undamaged and in a saleable condition.
To prepare your parcel for return place your dispatch note in your parcel.
Find the DPD 'Return your Parcel' label, fill in your order number and place on the outside of the box.
Visit www.dpd.co.uk/pickuplocator to find your nearest pickup shop and drop off your parcel. Please ensure that you take a receipt so that you can track your return.
If you have any questions you can contact us either by e-mailing us at [email protected] or by calling 01254 291 027 (Mon-Fri 9am-5pm GMT), if you could please include your order number on any communication that would be very much appreciated.
Please Note that we are unable to accept returns for any Mixed to Order paint orders, please contact us and we can let you know the best way to dispose of these items.
Once we receive your parcel, we will refund your account, this will normally take 2-3 days once we've received the parcel.
Please Note: it is important that the above process is followed for all product returns, any returns recevied outside of this process will delay any refunds and may be returned to you without a refund being processed.
We are currently only able to offer a single free collection, if for whatever reason you miss this collection then the return will have to be processed at your own cost. All returns need to be processed within 28 days of you receiving the goods and anything outside of this will be dealt with at our discretion.
Unwanted goods should be returned in the original packaging, undamaged and in a saleable condition.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Returned goods can take up to 14 working days to be received and processed, so this may delay the refund to your original payment method, it can also take an additional couple of days for the refund to appear in your account. Faulty or damaged items must be returned to us and once inspected and verified by our customer service team a refund and/or exchange will be arranged, and at which time any delivery costs you have incurred will be refunded.
Unfortunately we are unable to accept returns on Mixed Paint, Samples of Wallpaper or Borders or any other bespoke or customised products.
Unfortunately we can't stop the delivery of goods once your payment has been confirmed, however all customers have seven working days to cancel their order following the delivery of the goods. This can be done by either contacting us in writing and/or by sending us a message at Graham & Brown Support. The goods will be deemed returned when received by Graham & Brown, and we will refund the monies as soon as possible within 7 working days.
You may cancel your order up to 7 working days, starting from the day after you receive the products, in line with the Consumer Protection (Distance Selling) Regulations 2000. If you wish to cancel prior to delivery please inform our customer service team as early as possible, however if the order has already been processed it may not be possible to cancel delivery. You are liable for the returns of your order and should be returned to us in a saleable condition.
Faulty or Damaged Goods
Faulty or damaged items must be returned to us, using our normal returns procedure above, and once inspected and verified by our customer service team a refund and/or exchange will be arranged and at which time your delivery costs will be refunded. We recommend that you use a recorded returns service in case the parcel does not reach us, as we reserve the right to not refund for products which do not reach us.