Privacy

  • Privacy Policy
  • Terms & Conditions
  • Coupons & Promotional Offers

Graham & Brown are totally committed to protecting the privacy of our customers and/or visitors. We will not disclose information about our customers to third parties except where necessary in order to fulfill the order process – e.g. arranging delivery of the product, completing credit card and or security checks and for customer research and profiling or wherever we have your express permission to do so.

These companies may be provided with access to your personal details in order to fulfill their duties but may not use the information for any other purpose.

Your Account

We ask that you provide us with all the requested information as it is necessary for us to fulfill your order. We also ask that you maintain this information in order for us to keep you updated about your order and also to answer any queries you have about our website.

Stay Connected

We would like to keep you up to date with our latest product launches or offers and when registering with our website you can opt-in to receive marketing communications from us. You can opt-out at any time by visiting ‘Your Account’ or by responding to one of our communications.

Cookies

Cookies are information files that are stored on your hard drive and are designed to allow us to remember you each time you visit. You can change the settings on your browser if you would prefer cookies not to be saved on your system.

Data Protection

You have the right to view the information which Graham & Brown holds about you, by writing to:

Customer Services, Graham & Brown Ltd, PO Box 39, India Mill, Harwood St, Blackburn, BB1 3DB

Any request may be subject to a £10 processing fee. Please be assured that Graham & Brown are committed to protecting all the information it collects about you and only collects information which will help us provide you with the best possible service and experience when using our site.

General

This website www.grahambrown.com/us/ is owned and operated by Graham & Brown Inc, 239 Prospect Plains Road, Suite D201, Monroe, NJ 08831, United States which is a wholly owned subsidiary of Graham & Brown Ltd. Registered office: Head Office, PO Box 39 India Mill, Harwood Street, Blackburn, Lancashire, BB1 3DB. Registered in England 372481. VAT Number: 174711463. Use of this site is governed by the laws of the state of New Jersey and you use of the site constitutes your agreement to these terms.

Changes to Terms & Conditions

We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.

Intellectual Property & Content

All trademarks, logos, images and content remain the property of Graham & Brown and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Graham & Brown, unless for personal use.

Accuracy of Content

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the color and design of the product appear as accurately as possible, however the actual colors you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the color on your computer. Therefore we would highly recommend that all customers use our sampling service to check the colors prior to placing any order.

Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Graham & Brown shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.

Damage to your computer

Although we make every effort to make sure that this site is free from viruses and defects unfortunately we cannot guarantee that use of this website or those linked from it will not cause damage to your computer. Graham & Brown will not be liable for any loss or damage caused from the use of this site.

Terms of Sale

All orders are subject to availability and confirmation of the order price. We currently only make deliveries to locations within the US and Canada, and all orders will be shipped within 3 days unless there are exceptional circumstances. When placing an order with Graham & Brown you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit or debit card acceptable to us. Please be aware that your card will be debited immediately at the end of the checkout process.

Contract

When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.

Pricing & Availability

While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.

Returns

Returns of unopened and re-saleable items are accepted up to 30 days from the receipt of your goods, this EXCLUDES those items which are customized or made to order which covers ALL Paints (including tester pots), Wallpaper Samples and Customized Murals. To return an item, please contact us in writing or at Graham & Brown Support. Customers must also arrange (at their own expense) to return the goods in a saleable condition. The goods will be deemed returned when received by Graham & Brown. Returns for any other reason i.e. products are defective, will require us to examine the products prior to agreeing to refund any monies. We will do so within a reasonable time period, usually 30 days, and will inform you of our decision. For full details of how to make a return, please view our Returns information.

Email Promotions

Official Graham & Brown promotion codes entitle you to an offer on your online order from www.grahambrown.com. To utilize your promotion code, click the "APPLY PROMO CODE" button on the My Bag or Checkout page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.grahambrown.com for payments made by US dollars. Email promotions are intended for web use only.

Discount Codes & Promotions

Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discount codes may not be combined with any other sales, coupons or discount codes. Discount codes MUST be entered at the time of purchase on the view cart page. Promotional offers and discount codes cannot be applied retrospectively.

Product Exclusions

Unless otherwise stated, our promotions exclude bespoke murals, paint, paste, paste kits, wallpaper samples and paint sample pots.

CA$ 20 off your first order over CA$ 100

When you sign up to get CA$ 20 off your first order you will receive a voucher code that can be redeemed on your next order over CA$ 100. This voucher code can only be used once per transaction and once per customer. Spend threshold excludes shipping fee, wallpaper samples and tester pots. By submitting your email you agree to receive marketing communications.

30% off selected items

On selected products where the message 'Save 30% - code GBHOME30' appears, enter the code GBHOME30 at the checkout to activate the 30% discount. This discount code may not be combined with any other sales, coupons, or discount codes. The discount code MUST be entered at the time of purchase on the view cart page.

Please be advised that we will not apply coupons or promotions taken from other websites where they are no longer valid on the Graham & Brown site, either through our website or through our Customer Service Center. We will also not apply an alternative discount in place.

All coupons and promotions are country specific and cannot be redeemed in any other territories unless explicitly stated.

Promotional codes cannot be combined with other discounts or sales on site, and are not valid on clearance items. We reserve the right to remove or pause any promotion or code at any time.