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Orders are shipped via FedEX international and will take approximately 7-10 business days. Business days are Monday-Friday, excluding federal holidays in the United States and Canada.
Shipments to Manitoba, Saskatchewan, Alberta, Northwest Territories and British Columbia may take 7-15 business days to be received.
Wallpaper samples are shipped free of charge via USPS Mail Innovations and can take 1-2 days to process and 7-10 business days to be received. Shipping for tester pots is CA$ 12.50 however if you spend over CA$ 150 shipping is free.
Please note that we are currently unable to offer tracking on sample orders. If you do have a query about your order please contact our dedicated customer service team who will be more than happy to help. You can give us a call on 1-800-554-0887 (opt 2) or contact us at Graham & Brown Support.
Orders will be accepted through the website 24-7, 365 days per year, however, our offices are only open Monday to Friday 8:30am until 5pm Eastern Time so orders will only be processed during these times.
This charge covers all applicable duties, taxes and brokerage fees and NO FURTHER payment will be required at the time of delivery.
By ordering goods from Graham & Brown, I hereby authorize a licensed Canadian customs broker chosen by Graham & Brown to act as my agent, to transact business with Canada Border Services Agency (CBSA) to clear my merchandise and account for applicable duties and taxes.
All goods are stringently checked at our premises before shipping to ensure they meet our high-quality standards, and orders will be shipped with the same batch number, to ensure colors match exactly. However, please check all products for color, design and quality, or imperfections. If you do receive a faulty or damaged item please contact us and provide images to Graham & Brown Support and we will try to put this right as quickly as possible.
With wallpaper these things must be checked before cutting or hanging the rolls, as we will not accept any claims after hanging or cutting of the product. We will not refund any amount of money for labor spent or incurred in hanging these wallpapers.
If you need another roll from a specific batch, you will need to contact us, and we can check our stock for you. Please contact Customer Service on 1-800-554-0887 -option 2. If we have the batch that you need our Customer Service team will advise on how to place your order.
If you need any help or further information around delivery, please contact us at Graham & Brown Support.
Please note that we are currently unable to offer tracking on sample orders. If you do have a query about your order please contact our dedicated customer service team who will be more than happy to help. You can give us a call on 800-554-0887 (opt 2) or contact us at Graham & Brown Support.