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Orders are shipped via FedEX international and will take approximately 3-5 business days. Business days are Monday-Friday, excluding federal holidays in the United States and Canada.
Samples are shipped free of charge via UPS Mail Innovations and can take 2-3 business days to process and 7-10 business days to be received. Shipping for tester pots is $9.99 however if you spend over $50 shipping is free.
Orders will be accepted through the website 24-7, 365 days per year, however, our offices are only open Monday to Friday 8:30am until 5pm Eastern Time so orders will only be processed during these times.
This charge covers all applicable duties, taxes and brokerage fees and NO FURTHER payment will be required at the time of delivery.
By ordering goods from Graham & Brown, I hereby authorize a licensed Canadian customs broker chosen by Graham & Brown to act as my agent, to transact business with Canada Border Services Agency (CBSA) to clear my merchandise and account for applicable duties and taxes.
All goods are stringently checked at our premises before shipping to ensure they meet our high-quality standards, and orders will be shipped with the same batch number, to ensure colors match exactly. However, please check all products for color, design and quality, or imperfections.
With wallpaper these things must be checked before cutting or hanging the rolls, as we will not accept any claims after hanging or cutting of the product. We will not refund any amount of money for labor spent or incurred in hanging these wallpapers.
If you need any help or further information around delivery, please contact us at Graham & Brown Support.
Please note that we are currently unable to offer tracking. If you do have a query about your order please contact our dedicated customer service team who will be more than happy to help. You can give us a call on 800-554-0887 or contact us at Graham & Brown Support.