Customer Service

WHEN BUSINESS AS USUAL, BECOMES UNUSUAL.


We are taking the COVID-19 situation very seriously at Graham and Brown and as the situation continues to change rapidly, I wanted to let you know that the safety of our customers, colleagues and partners worldwide are our highest priority and I feel it’s important to share some of the steps we’re taking to keep things running as normal as possible for you our customers.

 

We are paying close attention to developments and revising our plans as we get new information and advice from the Government and World Health Organisation.

 

Our factory and distribution centres currently remain open and are operating to an increased level of hygiene standards and our office teams are either working from home or operating split teams to reduce numbers in the workspace.

 

We’re still open on grahambrown.com and across our social channels. We’re here for you if you want to shop, browse or just need a bit of colour and design inspiration, or decorative advice. We even have a visualiser App that is quite fun to play with and plan redecorating your home.

 

The Graham & Brown team are still working hard, crafting wallpaper and paint and ensuring you still have the tools to complete your projects you are about to undertake. We are committed to getting your deliveries to you and are working with our delivery partners to make deliveries contactless.

 

We want to be there for you, just as you have been for us. To help make things a little easier, we’re adapting our online policy to increase the times to return any goods from 30 up to 90 days after purchase (excluding custom made products).

 

Our community will always stay open, so if you need any extra information or interior advice, please contact our Customer Services team on 1-800-554-0887 – or message us on any of our social media platforms.

 

Stay safe and let’s look after one another.

 


At Graham & Brown our customers are very important to us. As such we have a dedicated customer service team who are willing and happy to help.


You can give us a call at 1-800-554-0887 or contact us at Graham & Brown Support.

 

So if you have a question about our website, or you cannot find a certain product you are looking for, please call us.

 

Likewise if our products have not performed to the level you expected, then please let us know, and we will try to resolve the situation to your satisfaction.

 

Our customer service office is open from 8:30am to 5pm Monday to Friday (except holidays). Outside of office hours there is an answering machine for you to leave a message, and one of our team will contact you as soon as possible.