If for any reason you need to return your purchase then this can be arranged by calling the Customer Services Team on freephone 0800 328 8452
or e-mail [email protected]
In most cases we can arrange the return for you at no cost, we will simply ask you to print a parcel label and the parcel will be collected from your home..
Unwanted goods should be returned in the original packaging, undamaged and in a saleable condition.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Returned goods can take up to 14 working days to be received and processed, so this may delay the refund to your original payment method.
Faulty or damaged items must be returned to us and once inspected and verified by our customer service team a refund and/or exchange will be arranged, and at which time any delivery costs you have incurred will be refunded.
Unfortunately we do not accept returns on wallpaper/border samples.
We cannot stop the delivery of goods once your payment has been confirmed, however all customers have seven working days to cancel their order following the delivery of the goods.
This can be done by either contacting us in writing and/or at the following email address [email protected]
The goods will be deemed returned when received by Graham & Brown, and we will refund the monies as soon as possible within 7 working days.
You may cancel your order up to 7 working days, starting from the day after you receive the products, in line with the Consumer Protection (Distance Selling) Regulations 2000.
If you wish to cancel prior to delivery please inform our customer service team as early as possible however if the order has already been processed it may not be possible to cancel delivery.
You are liable for the returns of your order and should be returned to us in a saleable condition.
Faulty or damaged items must be returned to us and once inspected and verified by our customer service team a refund and/or exchange will be arranged and at which time your delivery costs will be refunded.
We recommend that you use a recorded returns service in case the parcel does not reach us, as we reserve the right to not refund for products which do not reach us.