Orders will be accepted through the website 24-7, 365 days per year, however, our offices are only open Monday to Friday 9am until 5pm so orders will only be processed during these times.

Delivery charges are automatically calculated and applied at the checkout so please ensure you are happy with them before placing your order.

Orders to all destinations on the UK mainland will normally be delivered within 5 working days of us receiving your order. Orders to other destinations may take slightly longer and will be dependent on postcode.

Sample deliveries are as above, except that the samples will be dispatched by first class post.

Upon Receipt

All goods are stringently checked at our premises before despatch to ensure they meet our high quality standards and are fit for purpose. However, please check all product for colour, design and quality, or imperfections.

With wallpaper these things must be checked before cutting or hanging the rolls, as we will NOT accept any claims after hanging or cutting of the product. We will NOT refund any amount of money for labour spent or incurred in hanging these wallpapers.

International Deliveries

We are now able to offer international delivery from the UK to over 50 international destinations. Delivery charges are calculated at the checkout and vary based upon destination and parcel weight/dimensions. If you require any additional information regarding delivery then please call our customer service team and/or email us at help.is@grahambrown.com

All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you the orderer.

Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.

Before placing an order, it is your responsibility to check that products ordered from grahambrown.com comply with any import regulations and there aren't any local requirements or restrictions which may affect you receiving these products and you accept full risk of this.

It remains your responsibility to ensure the delivery address is able to accept delivery of the items.

We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.